Information and Terms

About Us

Fancy Dress Factory are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@fancydress-factory.co.uk.

For a larger selection of fancy dress and accessories, visit our retail outlet:

Fancy Dress Factory
183 Main St.
Bellshill
Lanarkshire
Scotland
ML4 1AH

Our Contact Details

Post: Fancy Dress Factory, 183 Main Street, Bellshill,Lanarkshire, ML4 1AH
Telephone: 01698-748770  9.00am - 5.30pm Monday to Saturday. Calls charged at National Rate.
Email: info@fancydress-factory.co.uk

Registered Ltd Company.

Fancy Dress Factory is the trading name for 'and Sew Louise Ltd' a registered company. Company registration number SC254596.

V.A.T Registered company.

We are a V.A.T registered company. V.A.T. number 624173164.
We are a fair and honest company and have been trading since 1985.

Customer complaints

Please send an email to info@fancydress-factory.co.uk We endeavour to respond to all complaints within five working days.

Ordering

You can place your orders securely with us online or you can place your order by telephone Monday to Saturday between 9am-4.30pm on 01698-748770. Please note this is our retail outlet and our staff may be busy so please be patient with us. The quickest and easiest way to order is on-line.

Customer Support

For order enquiries and customer support:
Telephone: 01698-748770 9.00am - 5.30pm Monday to Saturday. All calls charged at BT National Rate.

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payments through Paypal and Google Checkout.

Payments

We accept Switch, Solo, Visa Delta, Visa Credit and MasterCard Credit over the phone.

Shipping And Handling

Shipping and handling charges are additional and calculated at the following rates:

Option 1. U.K Standard First class post. This is not track-able, it is just standard 1st class post. It normally takes between 2-5 working days. (It may be longer)

Option 2. U.K 1st class registered post. We can track your parcel with this option. It normally takes between 1-4 working days. (Not guaranteed)

Option 3. U.K 1st class guaranteed next day delivery. Price of 2nd option plus £3.50. Please phone our shop to use this option. Tel: 01698-748770.

Delivery charges

UK Standard First Class
Order ValueDelivery Charge
Up to £5.00£2.50
£5.01 to £20.00£2.95
£20.01 to £40.00£3.50
£40.01 to £60.00£3.95
£60.01 to £100.00£6.50
More than £100.00 £7.50
Warehouse Order - UK Royal Mail 2nd Class
Order ValueDelivery Charge
Flat Rate:£2.99
UK First Class Registered
Order ValueDelivery Charge
Up to £20.00£3.50
£20.01 to £40.00£3.95
£40.01 to £60.00£5.00
£60.01 to £100.00£7.50
More than £100.00 £10.00
Warehouse Order - UK Royal Mail 1st class signed
Order ValueDelivery Charge
Flat Rate:£4.99
Warehouse Order - UK Royal Mail 1st class tracked
Order ValueDelivery Charge
Flat Rate:£5.99
Rest of Europe
Order ValueDelivery Charge
Up to £20.00£4.95
£20.01 to £40.00£7.00
£40.01 to £60.00£8.50
£60.01 to £100.00£10.00
More than £100.00 £15.00
Warehouse Order - Austria - DPD
Order ValueDelivery Charge
Flat Rate:£12.21
Warehouse Order - Belgium - DPD
Order ValueDelivery Charge
Flat Rate:£10.70
Warehouse Order - Bulgaria - DPD
Order ValueDelivery Charge
Flat Rate:£27.07
Warehouse Order - Czech Republic - DPD
Order ValueDelivery Charge
Flat Rate:£12.97
Warehouse Order - Denmark - DPD
Order ValueDelivery Charge
Flat Rate:£10.82
Warehouse Order - Estonia - DPD
Order ValueDelivery Charge
Flat Rate:£22.56
Warehouse Order - Finland - DPD
Order ValueDelivery Charge
Flat Rate:£20.83
Warehouse Order - France - DPD
Order ValueDelivery Charge
Flat Rate:£9.88
Warehouse Order - Germany - DPD
Order ValueDelivery Charge
Flat Rate:£8.35
Warehouse Order - Greece - DPD
Order ValueDelivery Charge
Flat Rate:£27.07
Warehouse Order - Hungary - DPD
Order ValueDelivery Charge
Flat Rate:£19.77
Warehouse Order - Ireland - DPD
Order ValueDelivery Charge
Flat Rate:£9.58
Warehouse Order - Italy - DPD
Order ValueDelivery Charge
Flat Rate:£14.40
Warehouse Order - Latvia - DPD
Order ValueDelivery Charge
Flat Rate:£20.56
Warehouse Order - Lithuania - DPD
Order ValueDelivery Charge
Flat Rate:£20.56
Warehouse Order - Luxembourg - DPD
Order ValueDelivery Charge
Flat Rate:£10.70
Warehouse Order - Netherlands - DPD
Order ValueDelivery Charge
Flat Rate:£9.88
Warehouse Order - Poland - DPD
Order ValueDelivery Charge
Flat Rate:£18.26
Warehouse Order - Portugal - DPD
Order ValueDelivery Charge
Flat Rate:£18.26
Warehouse Order - Romania - DPD
Order ValueDelivery Charge
Flat Rate:£27.07
Warehouse Order - Slovakia - DPD
Order ValueDelivery Charge
Flat Rate:£14.06
Warehouse Order - Slovenia - DPD
Order ValueDelivery Charge
Flat Rate:£19.77
Warehouse Order - Spain - DPD
Order ValueDelivery Charge
Flat Rate:£14.40
Warehouse Order - Sweden - DPD
Order ValueDelivery Charge
Flat Rate:£18.26
Europe Your order will be dispatched by International Air Mail and most orders will be received within 7 working days.

Cancellation

If you wish to cancel an order telephone us immediatley on 01698-748770 to ensure your order has not been dispatched.

Back Orders

If your item is not in stock or you have ordered a large quantity of an individual item, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Back order items will usually take between three - seven working days to be delivered. If the order is going to take longer than this you will be informed.

Tax Charges

For orders made from the UK or the European Union all tax is included.

Credit Card Security

All online credit card handling is done by our payment handling partners (Google or Paypal). We do not have access to any of your credit card information.

Product Images and copyright.

All our images that show costumes and accessories are used with the permission of the Copyright holder. Fancy Dress Factory make every effort to maintain clear descriptions and endeavour to use such 'up to date' images that are representative and truly reflect the item to be purchased. However we cannot be held responsible for any perception you may have in product representation and also the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.

If there is a major change in an item you will be notified.

It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour settings. Our site can look different on different browsers and also having different colour and resolution settings.

Privacy Policy at Fancy Dress Factory

We at Fancy Dress factory are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us now or in the future.

We will not pass your information on to a third party

The type of information we will collect about you includes:

  • Your name
  • Your Address
  • Phone Number
  • Delivery Address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. We may also use other methods to track non-sensitive information about visitors to our site.

If you have any questions/comments about privacy, you should email Louise Campbell at info@fancydress-factory.co.uk.

Our Returns Policy

Please note: A separate returns policy applies for in-store purchases. Exchanges or returns will only be made in store on the same day as purchased: due to the nature of our business (fancy dress) Please refer to notices in store for more information.

If you are unhappy with the goods received we will refund purchases if they are sent back at the customer’s expense in new re-saleable condition within 7 days. If there is nothing wrong with the goods i.e they are not faulty original postage costs will have to be paid by you, the customer. Full amount for items only will be refunded.

Any returned items must be sent back at the customer’s expense in the original packaging and condition they were received in. In order to arrange a return please e-mail info@fancydress-factory.co.uk with your full details and order number. Please head this e-mail ‘RETURN FANCY DRESS ITEM’ If your return is authorised we will provide you with a returns address.

Returns sent without authorisation will not be accepted.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition.
This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be exchanged for an equivalent product.
You must ensure that the goods are packaged adequately to protect against damage in transit.

Fancy Dress Factory